Refund policy
Rookie Legends Return & Refund Policy
Last Updated: August 2025
Thank you for shopping at RookieLegends! We’re passionate about providing authentic, high-quality Pokémon cards and collectibles while maintaining full transparency and trust with our community.
1. All Sales Are Final
Due to the collectible nature of our products, all sales are final. We do not accept returns once an order has been placed and fulfilled. This policy protects the integrity and authenticity of sealed and graded items in the collector market.
Please review your order carefully before checking out. If you have any questions about a product, feel free to reach out to us — we’re always happy to help before you buy.
2. Refund Eligibility
Refunds are only issued in rare cases where an error occurs on our end, such as:
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Receiving the wrong item
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Receiving a damaged item (photo proof required)
If this happens, please contact us within 7 days of delivery. Our team will review your case and make it right as quickly as possible.
3. Non-Refundable Items
All products are non-returnable and non-refundable, except for the limited cases outlined above. This includes (but is not limited to):
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Opened or tampered booster packs or boxes
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Sealed items that have been opened
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Customized or altered items
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Products damaged after delivery
4. Order Cancellations
Orders may be canceled as long as they haven’t been processed or shipped. Once an order enters fulfillment, it can no longer be canceled or refunded.
5. Fraudulent Disputes, Chargebacks & Legal Action
RookieLegends takes fraudulent payment disputes, false non-receipt claims, and chargeback abuse extremely seriously.
By placing an order with RookieLegends, the customer agrees that they will not file any false, misleading, fraudulent, or bad-faith payment dispute, chargeback, non-receipt claim, unauthorized transaction claim, or delivery-related claim after an order has been properly processed, shipped, and/or confirmed as delivered by the shipping carrier.
If a customer files a chargeback, payment dispute, or claim that RookieLegends reasonably believes to be false, fraudulent, misleading, abusive, or made in bad faith, RookieLegends reserves the right to take any and all action available by law.
This may include, but is not limited to:
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Submitting all available evidence to the payment processor, card issuer, fraud department, and/or chargeback investigation team;
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Reporting suspected fraud to the appropriate authorities;
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Refusing future orders from the customer;
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Sending the outstanding balance to collections;
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Pursuing legal action to recover the full order value, chargeback fees, investigation costs, collection costs, administrative costs, legal fees, and any other damages permitted by law.
Evidence submitted may include, but is not limited to: customer name, billing address, shipping address, email address, phone number, IP address, device information, fraud analysis, order details, payment records, checkout agreement records, Shipping Protection selection or decline records, tracking information, delivery confirmation, signature confirmation, customer communications, and any other relevant documentation.
A package marked as delivered by the carrier to the shipping address provided at checkout may be used as evidence that the order was fulfilled and delivered.
Filing a false chargeback or fraudulent claim after receiving an order may be treated as attempted theft, fraud, or unjust enrichment. RookieLegends reserves the right to pursue legal action without further notice where permitted by law.
6. Contact Us
If you believe you received an incorrect or damaged item, please reach out through our info@rookielegends.com.
We’ll review your inquiry and do our best to ensure your experience stays positive.
7. Policy Updates
RookieLegends reserves the right to update or modify this policy at any time without prior notice.
We encourage you to review it periodically for the latest version.
By placing an order with RookieLegends, you agree to the terms outlined in this Return & Refund Policy.