Shipping policy

RookieLegends Shipping Policy
Last Updated: June 2025

 

Processing Time

  • All orders are typically processed and shipped within 24 hours on business days (Monday–Friday).

  • Orders placed on weekends or holidays will be shipped the next business day.

Shipping Locations

We ship worldwide from our warehouse in Canada.

Shipping Methods & Times

We offer a range of shipping options at checkout depending on your location. Average delivery times are:

  • Canada: 1–5 business days

  • USA: 1–7 business days

  • International: 3–14 business days

Please note: delivery times may vary due to customs, local postal services, or peak periods.

Shipping Rates

  • All rates are calculated at checkout based on your location and order size.

  • As of June 2025, we’ve reduced international shipping rates by 40% to make global access easier for all collectors.

Order Tracking

All orders come with tracking. You will receive a tracking number via email as soon as your order ships.

Lost or Delayed Packages

Once shipped, delivery is in the hands of the carrier. If your package is delayed or lost, please contact the shipping carrier directly using your tracking number.
We are not responsible for shipping delays, but we’ll do our best to support you if issues arise.

Customs & Import Duties

International customers are responsible for any applicable customs duties, VAT, or import fees charged by their country. These are not included in our shipping fees.

Shipping Protection, Delivery & Lost Parcel Policy

At checkout, customers may be offered optional Shipping Protection. Shipping Protection provides additional coverage for eligible lost, stolen, or damaged parcels, subject to the terms of the protection provider.

By declining Shipping Protection, the customer understands and agrees that their order will be shipped without additional parcel protection.

Once an order has been shipped to the address provided at checkout and the shipping carrier confirms delivery, RookieLegends is not responsible for packages that are lost, stolen, misplaced, or missing after delivery confirmation. Orders marked as delivered by the carrier are considered fulfilled and delivered.

If Shipping Protection is declined, RookieLegends does not guarantee a refund, replacement, or store credit for parcels that are marked as delivered by the carrier but later reported as lost, stolen, or missing.

Customers are fully responsible for entering a complete, accurate, and secure shipping address at checkout. RookieLegends is not responsible for delivery issues caused by incorrect, incomplete, or unsafe shipping addresses, including but not limited to apartment/unit errors, missing buzzer numbers, incorrect postal codes, or packages delivered to shared buildings, mailrooms, parcel lockers, front desks, or unsecured locations.

For high-value orders, RookieLegends may require additional verification, signature confirmation, or identity confirmation before shipment. Failure to complete requested verification may result in order cancellation and refund.

If a package is marked as delivered but cannot be located, the customer must contact the shipping carrier directly and open a missing package investigation. RookieLegends may assist by providing tracking information, delivery confirmation, and shipment details, but replacement or refund is not guaranteed for orders shipped without Shipping Protection.

By placing an order, the customer agrees to this Shipping Protection, Delivery & Lost Parcel Policy.